Critical Incident Response


Working Life provides 24/7, year-round Critical Incident Response. We have a dedicated telephone and electronic communication process. A Critical Incident Response Manager will be assigned, and determination made as to how many consultants are needed on site to ensure assessment, education, delivery of emotional first aid to employees and to support management. Individuals are tracked through our evidence-based process.

Psychological trauma or critical incidents can be any event to which a person is connected, that is unexpected, outside their usual range of human experience, and that involves some form of loss, injury or threat of injury, whether actual or perceived. A response to trauma is normal. Psychologist can assist by assisting individuals to help understand the response, developing context and also healthy coping skills to manage through this period of challenge.