EasyCare 24/7


The EasyCare 24/7 Program is a series of strategies that allow ill and/or injured employees to receive early appropriate and effective treatment that exceeds legislative obligations. This is an extension of the employers Injury Management System. Research has demonstrated the longer an employee stays away from work, the less likely they are to make a full return to their original job.

It is well known that an early return to work is the best possible outcome for an injured employee as employees become increasingly unlikely to return to work, the longer they stay away. The EasyCare Program is an important means by which employers remain actively involved throughout the injury management process, particularly when the employee is off the facility/site.


EasyCare involves:


EarlyCare

Usually 24-48hrs. Following contact by site, Working Life will meet, greet the ill/injured employee at the airport and transport to radiological investigations, allied health appointment and/or medical appointment, participating in a case conference representing site with an explanation of work conditions and a proposal of alternate duties. The employee will be returned to the airport and a brief Injury Management report to relevant parties will be issued outlining outcome of investigations, medical opinion, suggested injury management plan and after care support.

ExtraCare

Unlimited time – determined by employer/insurer/broker. Employee has a diagnosis of illness or injury that will warrant time off work more than a combined off and on swing. Employee is met usually at their home where there is an opportunity to assess psycho social factors, familial support systems and beliefs about injury/illness and work capacity. Dependent upon these factors and diagnosis an appropriate extended care plan is developed which is documented and forwarded to relevant parties with fortnightly checks against determined actions. Attendance at case conferences and injury management conversations with treatment providers occur with feedback to site to ascertain if level of care is appropriate and effective. Consultation with Occupational Physicians occur to ensure medical management is consistent with evidence based best practice. Brief monthly reports are provided. This service is more akin to traditional vocational rehabilitation but with more focus on active injury management.

ExtendedCare

Unlimited time – determined by employer/insurer/broker. Employee has a diagnosis of illness or injury that will warrant time off work more than a combined off and on swing. Employee is met usually at their home where there is an opportunity to assess psycho social factors, familial support systems and beliefs about injury/illness and work capacity. Dependent upon these factors and diagnosis an appropriate extended care plan is developed which is documented and forwarded to relevant parties with fortnightly checks against determined actions. Attendance at case conferences and injury management conversations with treatment providers occur with feedback to site to ascertain if level of care is appropriate and effective. Consultation with Occupational Physicians occur to ensure medical management is consistent with evidence based best practice. Brief monthly reports are provided. This service is more akin to traditional vocational rehabilitation but with more focus on active injury management.

SurgeryCare


Presurgery – determined by employer/insurer

MentalHealthCare

Contact from site is received by Working Life on Toll Free 1300 369 072.

Immediate discussion with a Psychologist to determine extent of Mental Health Issue and decision is made whether employee can be managed on site through available options or needs to be demobilised. This decision is made following phone or video / tele health consult. If the employee remains onsite, a site management mental health plan is developed and monitored with key stakeholders for the duration of the remaining swing. If the employee is demobilised, they are met at airport for a preliminary assessment and either escorted to a medical practioner or taken to the Working Life offices for a Mental Health Assessment. This assessment will include, but not limited to Coping Skills Assessment, Resilience, Depression, Anxiety, Stress and possibly Personality. Liaison, if warranted, with workers treatment providers.