EasyCare 24/7

The EasyCare 24/7 Program is a series of strategies that allow ill and/or injured employees to receive early appropriate and effective treatment that exceeds legislative obligations. This is an extension of the employers Injury Management System. Research has demonstrated the longer an employee stays away from work, the less likely they are to make a full return to their original job.

It is well known that an early return to work is the best possible outcome for an injured employee as employees become increasingly unlikely to return to work, the longer they stay away. The EasyCare Program is an important means by which employers remain actively involved throughout the injury management process, particularly when the employee is off the facility/site.

We can provide support in the following areas:


Usually 24-48hrs. Following contact by site, Working Life will meet, greet the ill/injured employee at the airport and transport to radiological investigations, allied health appointment and/or medical appointment, participating in a case conference representing site with an explanation of work conditions and a proposal of alternate duties. The employee will be returned to the airport and a brief Injury Management report to relevant parties will be issued outlining outcome of investigations, medical opinion, suggested injury management plan and after care support.


Usually 72hrs to duration of employee’s off swing. Employee has usually been able to complete their normal swing. This usually involves meeting / greeting employee at airport or their home and accompanying them to relevant radiological investigations, allied health appointment and/or medical appointment, participating in a case conference representing site with a proposal of alternate duties. Remaining in contact with the worker during their off swing, co-ordinating and ensuring participation in relevant treatment culminating in a brief Injury Management report to relevant parties


Unlimited time – determined by employer/insurer/broker. Employee has a diagnosis of illness or injury that will warrant time off work more than a combined off and on swing. Employee is met usually at their home where there is an opportunity to assess psycho social factors, familial support systems and beliefs about injury/illness and work capacity. Dependent upon these factors and diagnosis an appropriate extended care plan is developed which is documented and forwarded to relevant parties with fortnightly checks against determined actions. Attendance at case conferences and injury management conversations with treatment providers occur with feedback to site to ascertain if level of care is appropriate and effective. Consultation with Occupational Physicians occur to ensure medical management is consistent with evidence based best practice. Brief monthly reports are provided. This service is more akin to traditional vocational rehabilitation but with more focus on active injury management.


undertake an initial assessment
understand restrictions
understand psycho / social considerations & support
understand attitude toward injury & recovery

Pre-surgery – determined by employer/insurer

When it is known that surgery is to proceed, Working Life will meet the worker -


Host employers are identified allowing injured and / or ill workers a period of safe and supported return to work to increase confidence, clarify work capacity and develop further skills.


As these claims have the tendency to cost the most, at Working Life we encourage early intervention, and accurate understanding of the factors contributing to the injury. A thorough psycho social assessment and a solutions focussed approach is adopted.


Better understanding of the role of human factors and their interaction with the workplace is critical in ensuring return to work programs are successful or may allow changes to be made that will allow an employee to remain in the workforce.


A systematic review of a workplace and the current roles, identifying physical and psycho social factors, separating individual tasks that when isolated or combined with a specified number of other tasks can be undertaken as part of return to work programs