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Employee Assistance Program

The Working Life Employee Assistance Program (EAP) is a counselling service that provides employees, immediate family members and managers access to support in person, online (e-counselling), or on the telephone, allowing individuals to receive free confidential counselling support where ever they are located. Our Psychologists are located in Australia and New Zealand.

An employee assistance program (EAP) is a workplace intervention program designed to enhance the emotional, mental and general well-being of all employees and immediate family members. The aim is to provide a preventative and proactive intervention for the early detection, identification and resolution of both work and personal problems that may adversely affect performance and well-being.

An effective Employee Assistance Program can lead to a reduction in absenteeism, accidents and staff turnover, whilst at the same time increasing staff morale. Counselling, is the opportunity to talk with a professionally trained person who can offer advice, support and possibly a new outlook on issues which are causing concern. It is generally accepted that talking with an experience counsellor can assist in resolving problems.

Working Life - Employee Assistance Programs



Employee Assist

We can provide support in the following areas:


Relationship issues

Managing relationships can be difficult. This is a topic that we are not taught at school, or while growing up. Most of us tend to work it out on the run. Talking to a psychologist can assist you better understand your needs, both within the context of the relationship or external to the relationship. We can assist with a personal relationship issue or a relationship within the organisation.


We all experience anxiety, it is a normal response to a stressful event or perceived threat. It is an uncomfortable feeling with associated thoughts and physical reactions. It is also very manageable and treatable with psychological intervention.

Depression and low mood

The word depression is used to describe various and sometimes overlapping experiences, however generally it is an emotional, physical and cognitive state that is intense, can be long-lasting and has negative effects on individuals day to day lives. It is not unusual to experience depression at some point in our lifetime, and talking to a psychologist to better understand the contributing factors to this has been found to be very useful.

Family problems

Families create their own dynamics with individuals, separate relationships and competing interests. Negotiating this can be very tricky and sometimes talking to an independent person like a psychologist can assist in clarifying what is occurring and potential solutions.


Stress is often described as feelings of being overwhelmed, wound up, and worried. We all experience stress at some point in our lives. Sometimes it motivates us sometimes if we become overstress it can be harmful and interfere with what we want to do or achieve. Speaking to a psychologist can assist individuals in developing strategies to understand and manage stress.


Grief is painful and at times seems bottomless. Intense emotions and mood changes are a normal part of grieving. Grief is a natural reaction to a significant illness, injury or death, and other major losses, and grieving is a very personal experience. There are no right or wrong ways to grieve, however speaking to a psychologist can allow you to better understand what you are experiencing, place it in context and assist you develop support mechanisms that will allow you to navigate through this challenge.


Anger is a normal human emotion and when it is managed properly it is not a problem. We all get angry, and mild anger can sometimes be useful to express strong feelings and deal with situations. However, it anger is experiencing harmful ways, or persists over a long period of time, then it can lead to problems in relationships at home and at work and can affect the overall quality of your life. If you wish to discuss healthier ways to manage your anger, talking to a psychologist can assist.

Drug use

We tend to use drugs for one of two reasons. 1. To have fun (celebrate an occasion with family and /or friends) or 2 to cope (to lessen inhibitions, celebrate, commiserate self medicate, escapism) redundancy / career transition. Some employers have a drug and alcohol policies whereby frequent misuse is regarded as an offence. We have been able to assist people to develop other healthier coping strategies rather then use drugs.

Balancing home and work

Finding a healthy work life balance is a difficult challenge even the best of times, but it is all the more daunting and necessary during times of economic unfinding a healthy work life balance is a difficult challenge even the best of times, but it is all the more daunting and necessary during times of economic uncertainty. Adding to the pressure, today’s portable electronic devices have blurred the lines between work and home. It is not unusual for individuals to find themselves in the situation where they are challenged distinguishing between the two and the resulting emotional distress affects both work and home. By talking to a psychologist can assist in identifying the steps to developing a healthy work life balance.certainty. Adding to the pressure, today’s portable electronic devices have blurred the lines between work and home. It is not unusual for individuals to find themselves in the situation where they are challenged distinguishing between the two and the resulting emotional distress affects both work and home. By talking to a psychologist can assist in identifying the steps to developing a healthy work life balance.


Everyone has a right not to be bullied or harassed at work. There are national anti-bullying laws and State or Territory health and safety bodies that can help people with pulling harassment in the workplace. If you would like some support in understanding what is happening to you, talking to a psychologist can offer a independent point of view, and more importantly assist you develop strategies that may allow you to cope better.



Manager Assist

As a manager, you have a duty of care to yourself and your employees. We provide support services for managers, supervisors and team leaders who are responsible for managing and leading employees. We will support you with workplace situations or people that you find challenging. These might be issues of communication, behaviour and/or performance. This support services can occur face-to-face, online or in person. It can also occur via workshops of groups.

The type of support provided can include


education Sessions

conflict resolution mediation

From time to time in workplaces there is conflict which is unwanted or unhealthy. Taking steps to resolve conflict immediately can prevent many issues from escalating. Mediation often improves understanding between parties in an ongoing relationship. We have trained mediators who can assist.

managing individual employees

Often the skills that individuals possessed that resulted in them being appointed to the position of a manager or supervisor are not necessarily the skills that will allow them to do their job effectively going forward. We can assist new managers/supervisors understand the necessary skills they need to develop and assist them achieving this in one to one sessions or group sessions.

Managing difficult employees

From time to time there are problematic individuals that managers or supervisors need to manage. These people are the ones that consume most of the managers time and efforts. Identifying difficult behaviours, naming them and challenging difficult employees is a skill set we can assist managers and supervisors develop.

Managing an employee whose behaviour is unusal

As a manager or supervisor you are in a privileged position of being able to observe employees for lengthy periods of times, and on occasion you may sense that something is not quite right. Understanding and learning why this might be the case can assist you decide if it is a conversation you need to have with your direct report. These are difficult conversations that we tend to avoid, or that when we have them, tend not to go that well. We can assist in preparing for these conversation.

managing an employee with a suspected mental health issue

Initiating this type of conversation can be difficult, however with some knowledge and training supervisors and managers are encouraged to extend their duty of care to employees who they know or perceive may be struggling with some of life’s challenges.

talking to an employee regarding their sub performance

These types of conversations are difficult, however crucial to the role of a supervisor, manager or leader. Through individual sessions or courses, we can assist individuals to have these critical conversations allowing them to manage their people better, developing not only their direct report, but also themselves in this process.

encouraging employees to access the employee assistance program

Often supervisors and managers want to extend their duty of care to employees, but simply do not know how to best go about this. There are certainly some dos and don’ts and we have delivered training on an individual or team basis to assist supervisors and managers assisting their direct reports to access the EAP service.

working with teams

Effective teamwork is essential in today’s world, but as you will know from the teams you have led or belong to, it can’t expect a new team to perform exceptionally from the very outset. Management of teams or working groups are challenging and can take time to develop relationships and understand strengths. Through individual or organisational development programs, we have been able to assist a number of teams enhanced level of performance through developing healthy relationships and greater measurable outcomes.

enhancing the effectiveness of your team

Understanding the stage of your team’s development is critical in how you as a supervisor or manager, manage them. We are able to assist supervisors and managers assess what stage of development their teams are at and what behaviours, skills and management techniques that would yield the best results for the teams development.

supporting you and your team through organisational change

Change in any context is difficult. Employees will change their mindsets only if they see the point of change and agree with it at least enough to give it a try. Understanding this process from an organisational, employee and managerial perspective is important before planning and then facilitating this change. We are able to assist supervisors and managers either individually or with their working groups or teams implement change so that resistance is reduced

team building/ team development

Team building interventions are usually about assisting a team develop to ensure they are functioning to their optimum level. It focuses on training that not only solves problems or makes improvements, but also helps to improve the team’s contribution to the overall organisation. The development of effective work teams is an ongoing, complex learning experience requiring continuous teaching, coaching and experience. Managers and supervisors can access support either individually or with the view of developing an educational or awareness session for their team.


Coaching, is essentially about behavioural change. Often the skills that got a manager or supervisor the position, are not necessarily going to be the skills that will allow them to progress further in their career. Coaching, is an opportunity to understand this new role, it's associated responsibilities, then to facilitate an individual's development as well as development of their team. This can occur on a one on one basis or group coaching for the likes of a management team. At Working Life we can assist with this.



Wellness Assist

Why Wellness Matters

It allows us to sustain everything we do. Maintaining an optimal level of wellness is critical in order to live a higher quality life.  Wellness matters because everything we do, every choice we make, and every emotion we feel relates to our well-being. In turn, our well-being directly affects our actions and emotions. It’s an ongoing cycle. Therefore, it is crucial for everyone to become aware of, achieve and maintain optimal wellness in order to subdue stress, reduce the risk of illness and ensure positive interactions.

Our six dimensions of Wellness are Physical, Spiritual, Emotional, Financial, Career, and  Social. Each dimension is equally critical in our pursuit of optimum health. We can reach an optimal level of wellness by understanding how to maintain and optimize each of the dimensions of wellness.

Wellness Scale


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